FREQUENTLY ASKED QUESTIONS (FAQ)

Qualification for treatment depends on the following:

• The availability of medical treatments for patients’ specific medical profile. CubaHeal will require the full medical diagnosis and treatment reports (when applicable), which will be forwarded to the relevant healthcare authorities and medical teams for further determination of eligibility and best treatment program
• Visa qualifications: CubaHeal will direct, facilitate, and assist you in visa application. Upon approval, CubaHeal will direct the patient to the best available travel route.

Each medical case is unique. From our experience and depending on the speed we receive the English or Spanish translated medical and diagnosis reports, it usually takes between 10-14 business days (excluding national and religious holidays) for the Cuban Medical Authorities to provide a final assessment and decision regarding treatment. We will keep the patient, or the individual acting on behalf of the patient, informed every step of the way of where we are in the process. If the patient is approved for treatment, such approval will be in a form of a treatment program, which will promptly be forwarded to the patient.

Visitors to Cuba for medical care testify that treatments, (which include, hospital stays and treatment at some of the world’s most prestigious healthcare facilities, accommodations, meals, recovery, and recuperation for the patient and a companion), are considered to be at about 40 to 60 percent less expensive than the cost of treatment in their home countries.

Upon receipt of the final assessment and treatment program from the Cuban medical authorities, CubaHeal will forward said program to the patient. Said program will include the following details:

• Full details of the treatment program designed for the patient
• The costs of said program including the designated medical facility, accommodations, treatment, and recovery details
• Other details such as airport pickup and drop off, evaluation and testing, accommodation, meals, medical care
• Extended recuperation and convalescence programs (should the patient decides to use such service)
• As for CubaHeal, our team, in full coordination with the Cuban Medical Authorities, will be on standby to offer the following services:
• Working all the logistics regarding the patient’s arrival
• Offer continuous translation and guidance services during the patient’s stay in Cuba

Arrange entertainment programs (at an additional cost), should the patient wish to and should the patient’s Cuban medical team agree

Other than medicines, disposables, blood derivatives or substitutes and artificial supporting materials when indicated, all costs, including round trip flights, translation services, companion’s accommodations are furnished ahead of time to the visitor.

Utilizing the experience Cuba has gained in more than five centuries of medical services, strong infrastructure and strong national health system, along with the support from the pharmaceutical industry and technologies from the “Scientific Pole” (a science park to the west of Havana), as well as the expertise of highly efficient human resources, numerous medical programs have been created to address high-demand specialties in such fields  as Ophthalmology, Dermatology, Orthopedics, Neurology and Neurosurgery, Plastic and Reconstructive Surgery, Adult and Pediatric Cardiovascular Surgery, Oncology,  Bariatric Surgery among others.

Cuba’s medical healthcare centers enter the international market of health services, with the guarantee and support of being accredited through their medical and health institutions. These health centers exhibit ISO 9001- 2008 compliance certificates issued by the most prestigious certification organizations AENOR and Bureau Veritas as a reward for the quality of their management systems.

The certificates achieved by these institutions, define, and strengthens Cuba as ’Country Health’ destination.

Among the healthcare centers are the prestigious:

• Clínica Central Cira García (Cira García Central Clinic)
• Centro Internacional de Retinosis Pigmentaria “Camilo Cienfuegos” (Camilo Cienfuegos International Retinitis Pigmentosa Center)
• Centro Internacional de Salud “La Pradera” (La Pradera International Health Center)
• Centro Internacional de Restauración Neurológica International Centre for Neurological Restoration (CIREN)

At CubaHeal, we are fully staffed with teams of local medical associates fluent in several languages including Spanish, English, Arabic, and French, allowing us to eliminate any language barriers between patients and the medical team presiding over the patent’s evaluation, treatment and recovery. Our associates are available for assistance every step of the way, from the time the patient arrives to the conclusion of treatment and subsequent departure.

CubaHeal, in full coordination with the patient, will arrange the travel dates, stay, and accommodation and follow-up appointments with the original medical team to ensure the continuity of good medical care.

Cuban healthcare facilities and hospitals adhere to world class standards.

Should Cuba be the patient’s medical treatment destination, it will be discovered that these facilities follow rigorous cleanliness and sterilization protocols. Furthermore, such facilities boast world class, 5-star standards which are certified 9001.

• Innovative vaccines: Development of vaccines such as Heberprot-P for the treatment of diabetic foot ulcers and the lung cancer vaccines CIMAvax-EGF and Vaxira.
• Regenerative medicine: The use of stem cell therapies for the treatment of orthopedic, neurological, and cardiovascular diseases.
• Advanced cancer research: Implementation of state-of-the-art immunotherapeutic treatments for different types of cancer.
• Advances in neurology: Development of therapies for neurodegenerative diseases such as Parkinson’s and Alzheimer’s.