CUBA STUDENT MEDICAL INSURANCE

Student’s medical insurance safeguards both your health and your travel investment. It offers various benefits that are crucial before and during your trip, including coverage for:

• Medical expenses for any accidents or illnesses that occur during your trip.
• Emergency medical evacuation if you become ill or injured and the local facility cannot provide the necessary level of care.

No, it is not. A Cuban government-issued Student Medical Insurance policy is mandatory and must be submitted to the school administration as part of the required documentation for registration. Without it, your enrollment cannot be finalized.

The insurance police offered via CubaHeal medical is issued by ASISTUR S.A., the Cuban government agency in charge of the issuance of international students’ medical insurance. Given such fact, it fully complies with the rules and regulations of the Republic of Cuba.

CubaHeal Medical offers the following additional services:

Cuba-Based Support

1. Apartment outsourcing: We will outsource an appropriate place of accommodation near the university the student will attend
2. Airport Pickup: Arrive stress-free with our dedicated pickup service.
3. University Registration:

• Submission of all certified documents.
• Issuance of your student ID.

4. Health & Safety Support: Support through the mandatory international health quarantine.
5. Residency & Immigration Assistance: Management of immigration and residency registration, including government ID issuance.
6. Local SIM Card: Stay connected with a Cuban SIM card preloaded with 20 hours of data.
7. Bank Account Setup: Assistance in opening a Cuban bank account for easy financial management.
8. Spanish Language Exam: We schedule and cover the cost of this mandatory exam to help you meet program requirements.
9. Orientation tour: Orienting the student with various government facilities and amenities. This includes the following:

• Campus orientation
• Banks
• Telecommunication
• Entertainment
• Shopping

Total cost: $2,400.00 USD

Yes, the travel emergency medical insurance offered via CubaHeal Medical covers emergency medical evacuation

The Maximum coverage is $25,000.00 USD

The travel emergency medical insurance coverage offered via CubaHeal has no deductible.

The coverage is intended to cover the Traveler during his/ her stay in the Republic of Cuba

The student medical insurance offered is offered by the Cuban government agency ASISTUR S.A. and via CubaHeal Medical is limited to medical emergencies coverage. The emergency medical insurance covers the following expenses:

Medical expenses:

• Medical-surgical resulting from a sudden illness or accident occurring to the insured
• Dental: Dental expenses due to infection, pain or trauma
• Pharmaceutical
• Hospitalization expenses.
• Initial urgent care for pre-existing conditions is also covered
• Accommodation expenses for a patient are covered.
• Medical expenses for a pregnant insured presenting a medical emergency, provided there was no negligence, are covered.
• Convalescence expenses are covered if the treating physician prescribes forced rest for five or more days of hospitalization, with prior authorization from the ASISTUR S.A. Alarm Center. This also applies to an accompanying person if the insured is a child and/or incapacitated, limited to accommodation expenses.
• Expenses related to COVID-19 are covered.

Repatriation and Transportation: This includes:

• The insurer covers the insured’s transport to the nearest hospital with necessary facilities. The means of transport will be decided by the Assistance Company in coordination with the medical team.
• In case of the insured’s death, the insurer covers the arrangements and transport of the body to the place of the trip’s origin.
• If hospitalization prevents the insured from returning on the scheduled date, the insurer will cover the penalty for changing the return ticket date.
• If the insured, traveling alone, is hospitalized for more than ten days, the insurer will cover the cost of transporting a family member, providing an economy class air ticket, to accompany the insured during hospitalization, provided the entire hospitalization period is within the coverage duration plus seven additional days.

Yes, please see below:

• If the student’s attending doctor advised against travelling
• If the student suffers from a terminal illness
• If the student suffers from kidney failure treated through dialysis
• If the student has been diagnosed with or treated for any type of cancer
• If in the last 12 months the Traveler been prescribed, or have used oxygen at home

If the Traveler suffers from suffer from heart trouble

Yes, the student emergency medical insurance offered via CubaHeal Medical covers COVID-19 treatment and care.

Yes, the travel emergency medical insurance offered via CubaHeal Medical covers emergency medical evacuation.

The travel emergency medical insurance coverage offered via CubaHeal has no deductible.

No there is not, the emergency medical insurance coverage starts the moment the student arrives in Cuba

Unlike other travel insurance coverage whereby students are required to pay for all of their medical expenses and then claim it from their insurance providers upon their safe return to their home country, the emergency medical insurance coverage purchased via CubaHeal Medical does not required the traveler to pay any out-of-pocket amounts including deductibles for emergency medical care.

Unlike other travel insurance coverage whereby students are required to pay for all of their medical expenses and then claim it from their insurance providers upon their safe return to their home country, the emergency medical insurance coverage purchased via CubaHeal Medical does not required the students to pay any out-of-pocket amounts including deductibles for emergency medical care. Therefore, no claim-filing is needed.

Unlike other travel insurance coverage whereby travelers are required to pay for all of their medical expenses and then claim it from their insurance providers upon their safe return to their home country, the emergency medical insurance coverage purchased via CubaHeal Medical does not required the traveler to pay any out-of-pocket amounts including deductibles for emergency medical care. Therefore, no claim-filing is needed.

Unlike other travel insurance coverage whereby travelers are required to pay for all of their medical expenses and then claim it from their insurance providers upon their safe return to their home country, the emergency medical insurance coverage purchased via CubaHeal Medical does not required the traveler to pay any out-of-pocket amounts including deductibles for emergency medical care. Therefore, no claim-filing is needed.

Simply travel to the nearest hospital and present your insurance policy. If you are unable to travel, contact the 24/7 customer care number included in your policy for immediate assistance.

Yes, a 24/7 helpline will be included in the insurance certificate forwarded to the traveler. This in addition to CubaHeal staff members who will be on standby to assist the student.

There are no additional fees or hidden charges.

All the student needs to do is to visit our Student Medical Insurance page and purchase additional coverage

Upon concluding the purchase, you will be receiving an email which will include your insurance policy. This certificate must be presented to the hospital administration you will be attending. It would also be helpful if you contact our English-speaking support team at the telephone number which will be included in the policy.

You can either print the insurance certificate, or save it on your mobile devise

Email: cubalogistics@cubaheal.com
Telephone: +1 905 943 2982

We recommend checking your bank’s internet transaction limit and your payment card balance.

You will receive your insurance policy via email within 5 business days. Please consider this timeframe when planning your arrival in Cuba.

You will receive the travel policy by email within 5 business days. You can print it or save it on your phone or tablet.

First, check your Spam or Promotions folder. If you haven’t received the policy within 5 business days, please contact us at cubalogistics@cubaheal.com

You can call the 24-Hour Hotline Assistance at any time to connect with a team of multilingual specialists. They will coordinate the following:

1. Arrange hospital transfer
2. Coordinate hospital and medical teams’ booking
3. Act as translators between the medical teams and the patient
4. Reach out to the patient’s loved ones to advise them of the incident and status